Independent projects exploring account health, implementation readiness, support workflows, and software development.
Case Study: Release Readiness Fictional scenario
Independent practice exercise. All organizations, tickets, versions, and outcomes below are synthetic; no employer or customer records are used.
A launch decision with incomplete evidence
A fictional equipment-rental platform, Harbor Rentals, plans to launch reservation updates. Its test environment runs build 2.4, while development has already moved to 2.5. A completed ticket alone cannot establish what the customer can use.
- Code complete
- Engineering has finished the change; the target build still needs confirmation.
- Deployed
- The change is installed in a named environment; configuration and behavior still need checking.
- Customer validated
- The customer has tested the expected workflow on that build and recorded the result.
Decision record
- DEMO-101: Reservation search. Included in test build 2.4; customer retest passed. Release owner confirms the same artifact before production scheduling.
- DEMO-102: Pickup reminders. Code complete in 2.5; absent from validated build 2.4. Keep out of the 2.4 launch scope and agree a later testing checkpoint.
- DEMO-103: Partner notifications. Installed in test 2.4; partner configuration is pending. Integration owner completes setup before the customer validates delivery.
Customer update
Reservation search passed testing on build 2.4. Pickup reminders are outside this launch scope. Partner notifications remain dependent on configuration and retesting. We will confirm production timing after release approval.
Proposed success measures: every launch item has an owner and build reference, validation evidence is recorded, and no unverified item is presented as resolved. These are evaluation criteria, not measured business results.
Supporting Skill
QA Testing Lab
A compact testing portfolio showing manual QA, API testing, mobile coverage,
accessibility review, defect documentation, and lightweight automation across realistic app flows.
Manual Testing
Happy paths, negative paths, edge cases, regression checks, and reusable test case sets.
Bug Reports
Clear reproduction steps, severity, priority, environment details, and triage notes.
Product Support Triage
Customer impact, workarounds, suspected owner, escalation notes, and acceptance criteria.
API Automation
Node.js smoke checks, CRUD coverage, API test plans, and results documentation.
Mobile & Accessibility
Device matrix notes, exploratory testing, WCAG checks, and usability analysis.
Manual QA
API Testing
Automation
Accessibility
Defect Triage
AccountPulse
Customer success account health tracker with risk signals, onboarding status,
follow-up notes, stakeholder context, and next-step visibility for active accounts.
Customer Success
Account Health
Product Support
JavaScript
LaunchBoard
Product release readiness tracker with launch status, checklist ownership, open blockers,
customer impact, stakeholder briefings, and downloadable release notes.
Product Ops
Program Management
Customer Success
JavaScript
HelpDeskFlow
IT help desk and application support workspace with ticket filtering, SLA risk tracking,
troubleshooting timelines, escalation notes, suggested resolutions, and knowledge base cards.
Help Desk
Technical Support
ITSM
JavaScript
OpsSignal AI
Mock operations intelligence console with event queues, risk scoring,
root-cause summaries, incident timelines, domain health, and automation playbooks.
Mock AI
Operations
Root Cause Analysis
JavaScript
Data Pipeline
Tested Python ETL workflow with a CLI that ingests messy order data, validates records,
standardizes fields, rejects bad rows, and publishes clean CSV/JSON reports through an interactive demo.
Python
ETL
Data Validation
CLI + Unit Tests
CaseTrack
CRM-style customer case workflow app with status lanes, case detail drawer, owner workload,
SLA timing, activity history, search filters, local storage, and tests.
JavaScript
CRM
Workflow
Mock API
AccessFlow
Mock enterprise access request app for HR/IT workflows. Includes role-based views, approvals,
audit logging, request filters, metrics, CSV export, and local demo data.
JavaScript
Workflow
Enterprise
LocalStorage
Luminary
AI-powered study app with smart flashcards, spaced repetition, note summaries, tutor chat,
and a documented evaluation plan for checking generated study content.
React Native
Supabase
AI Evals
TypeScript
