SOC Triage
Mock SOC alert queue for reviewing suspicious activity, prioritizing severity, mapping tactics, documenting analyst notes, and moving alerts through investigation.
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Software developer and Customer Success Manager with a B.S. in Software Engineering from Western Governors University. My background connects full-stack development, JavaScript, Python, healthcare operations, pharmacy workflows, application support, QA-minded troubleshooting, technical documentation, and product adoption. I build full-stack apps, Python data workflows, automation-focused dashboards, and polished front-end experiences with testing and documentation built in. Based in Jacksonville, FL.
Years Experience
Projects Built
Certifications
B.S. Graduated
My path into tech started inside healthcare operations, where I saw how much good software, clear documentation, and steady troubleshooting can affect the people using a system every day. That background now shapes how I build: practical, user-aware, and focused on solving the actual workflow in front of me.
I recently completed my B.S. in Software Engineering and now work in customer success for a cloud-based pharmacy management platform. I am especially interested in work where I can bridge users, systems, and technical teams while continuing to deepen my product and engineering skills.
Years of experience with compliance-driven workflows, escalations, and user impact.
Current work and projects focused on onboarding, product adoption, tickets, cases, testing, APIs, and workflows.
Python and JavaScript projects that clean data, surface signals, and support better decisions.
A practical mix of software engineering, data workflows, testing, cloud, and cyber tools I use to build, automate, debug, document, and improve real workflows.
Scriptly, Schaumburg, IL / Hybrid
Support customer success for a modern cloud-based pharmacy management system, helping pharmacy teams adopt platform workflows, understand features, and receive clear technical guidance. The role blends healthcare operations, customer onboarding, product support, documentation, and cross-functional collaboration with sales, support, product, and engineering teams.
Kentish Publishing Company, Remote
CenterWell Pharmacy
Supported high-volume pharmacy operations within enterprise platforms while maintaining strict data accuracy, compliance, and documentation integrity. Bridged pharmacy operations and IT support โ documenting system defects, reproducing bugs, and escalating issues with detailed technical context.
Centene, OptumRx, Aetna
7+ years inside compliance-driven enterprise healthcare platforms. Roles involved diagnosing and documenting system defects, reproducing application errors, and collaborating cross-functionally on technical escalations. These experiences overlap directly with QA practices and gave me hands-on exposure to how large-scale systems behave under real-world conditions.
A focused project set showing alert triage, infrastructure review, incident coordination, documentation, and response workflows across realistic mock operations scenarios.
Mock SOC alert queue for reviewing suspicious activity, prioritizing severity, mapping tactics, documenting analyst notes, and moving alerts through investigation.
Infrastructure security console for reviewing asset exposure, patch gaps, MFA coverage, encryption, backup health, endpoint posture, and remediation priorities.
Incident response command center for coordinating phases, affected systems, response actions, evidence, stakeholder communications, recovery, and after-action reporting.
Service desk workspace for ticket triage, SLA visibility, troubleshooting timelines, escalation notes, and knowledge base support workflows.
CRM-style case management dashboard with workflow lanes, case details, SLA tracking, owner workload, search filters, and a mock service layer.
Mock HR/IT access request system with role-based views, approval queue, audit log, searchable records, metrics, and CSV reporting.
Enterprise operations console with signal queues, risk scoring, mock AI triage summaries, root-cause notes, incident timelines, and automation playbooks.
Python ETL workflow that ingests messy operational data, validates records, standardizes fields, rejects bad rows, and publishes clean CSV/JSON reports.
Multi-page personal finance app with overview metrics, transactions, budgets, savings pots, recurring bills, local persistence, and tested finance calculations.
Mock cloud operations dashboard for service health, incidents, deployments, alert thresholds, and API-style data review with tested mock backend logic.
Full-stack e-commerce app with cart persistence, checkout flow, auth, product search, order history, and a companion mobile experience.
Daily word puzzle with custom tile scoring, repeated-letter handling, persistent stats, shareable results, and responsive keyboard controls.
A compact testing portfolio showing manual QA, API testing, mobile coverage, accessibility review, defect documentation, and lightweight automation across realistic app flows.
Happy paths, negative paths, edge cases, regression checks, and reusable test case sets.
Clear reproduction steps, severity, priority, environment details, and triage notes.
Customer impact, workarounds, suspected owner, escalation notes, and acceptance criteria.
Node.js smoke checks, CRUD coverage, API test plans, and results documentation.
Device matrix notes, exploratory testing, WCAG checks, and usability analysis.
IT help desk and application support workspace with ticket filtering, SLA risk tracking, troubleshooting timelines, escalation notes, suggested resolutions, and knowledge base cards.
Mock operations intelligence console with event queues, risk scoring, root-cause summaries, incident timelines, domain health, and automation playbooks.
Python ETL workflow that ingests messy order data, validates records, standardizes fields, rejects bad rows, and publishes clean CSV/JSON reports through an interactive GitHub Pages demo.
Python data quality inspector for messy CSV files. Finds missing values, duplicates, invalid formats, inconsistent categories, and outliers, then generates cleaned exports and reports.
Personal finance dashboard with five app views: overview, transactions, budgets, savings pots, and recurring bills. Includes local persistence, filters, budget progress, charting, and tests.
CRM-style customer case workflow app with status lanes, case detail drawer, owner workload, SLA timing, activity history, search filters, local storage, and tests.
Static cloud operations dashboard with service health, incident response, deployments, alert thresholds, environment switching, API-style mock responses, and tested service logic.
Mock enterprise access request app for HR/IT workflows. Includes role-based views, approvals, audit logging, request filters, metrics, CSV export, and local demo data.
Full-stack e-commerce platform built with React 18, TypeScript, and Vite. Features a 3-step checkout flow, cart with persistence, product search, auth, and order history. Extended with a React Native mobile app for iOS and Android.
Daily 5-letter word game built with vanilla JavaScript. Features custom tile evaluation, repeated-letter scoring, local stats, share text, and mobile-friendly controls.
Personal media tracker with watchlist states, mood-based recommendations, search and filters, continue-watching progress, detail drawers, local storage, and tested service logic.
Conversational AI companion built with JavaScript and the OpenAI API. Offers four personality modes (Soft, Sassy, Pro, Wise) with topic-based prompts for career, relationships, habits, and more. GitHub Pages version runs as an interface demo; the full chat API is designed for Vercel.
AI-powered study app with smart flashcards, spaced repetition, AI-powered notes, and an AI tutor chat. Built with a full-stack JavaScript architecture and deployed on GitHub Pages.
Designed and built from scratch using vanilla HTML, CSS, and JavaScript โ no frameworks. Features dark mode, scroll-triggered animations, project filtering, a fully responsive layout, and SEO optimization. Deployed on GitHub Pages.
Western Governors University
2026Ultimate Medical Academy
Pharmacy Technician Track
2017IT Service Management
EarnedMy portfolio stays software-developer-forward, with a second customer success version for product adoption, onboarding, and health-tech conversations. The software resume is the best fit for junior developer, PeopleSoft, QA-minded engineering, automation, and full-stack roles.
Building at the intersection of healthcare technology, customer success, product support, software engineering, data workflows, QA, and technical documentation. Open to selective conversations across software engineering and customer success. Based in Jacksonville, FL.