Open to Opportunities

Hello, I'm Brianna

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Software developer and Customer Success Manager with a B.S. in Software Engineering from Western Governors University. My background connects full-stack development, JavaScript, Python, healthcare operations, pharmacy workflows, application support, QA-minded troubleshooting, technical documentation, and product adoption. I build full-stack apps, Python data workflows, automation-focused dashboards, and polished front-end experiences with testing and documentation built in. Based in Jacksonville, FL.

JavaScript React Python Data Workflows Automation QA Testing API Testing AWS Customer Success Product Adoption Onboarding Help Desk Application Support
Brianna Brockington
0+

Years Experience

0+

Projects Built

0

Certifications

0

B.S. Graduated

About Me

Building from real workflow experience.

My path into tech started inside healthcare operations, where I saw how much good software, clear documentation, and steady troubleshooting can affect the people using a system every day. That background now shapes how I build: practical, user-aware, and focused on solving the actual workflow in front of me.

I recently completed my B.S. in Software Engineering and now work in customer success for a cloud-based pharmacy management platform. I am especially interested in work where I can bridge users, systems, and technical teams while continuing to deepen my product and engineering skills.

01 Healthcare Systems

Years of experience with compliance-driven workflows, escalations, and user impact.

02 Customer Success + Support

Current work and projects focused on onboarding, product adoption, tickets, cases, testing, APIs, and workflows.

03 Data + Automation

Python and JavaScript projects that clean data, surface signals, and support better decisions.

Skills & Tools

A practical mix of software engineering, data workflows, testing, cloud, and cyber tools I use to build, automate, debug, document, and improve real workflows.

JavaScript
TypeScript
React
Node.js
Python
Java
Kotlin
AWS
Docker
GitHub
Postman
VS Code

Testing & QA

Manual Testing Exploratory Testing Regression Testing Smoke Testing API Testing Mobile Testing Accessibility Testing UI/UX Analysis Bug Reporting Test Case Design WCAG 2.1 AA Nielsen's Heuristics

Languages & Frameworks

JavaScript TypeScript Java Python Kotlin React 18 React Native Node.js HTML CSS SQL C# CSV / JSON

Data, Automation & Analysis

Python ETL Data Validation Data Quality Review CSV Processing JSON Reporting Mock AI Logic Automation Workflows Root Cause Analysis

Cloud, Tools & Process

AWS Cybersecurity Incident Response SOC Triage Security Operations Vulnerability Management Docker Git GitHub Postman Chrome DevTools Help Desk Support Technical Support AI Tools Prompt Engineering Jira Vite Expo Agile / Scrum CI/CD VoiceOver / TalkBack

Experience

Senior Engineer / Software Engineering Intern

Kentish Publishing Company, Remote

Final Handoff Mar 2026 โ€“ Jul 2026
  • Lead technical development initiatives for digital platforms, interactive media, internal systems, and web-based projects
  • Assist with software development, technical problem-solving, systems optimization, and technology solution implementation
  • Build and test publishing and content automation tools using modern web technologies and LLM-powered workflows
  • Debug application behavior, analyze system outputs, and improve reliability and performance of internal tools
  • Collaborate across engineering, product, and creative workflows while documenting technical decisions and system behavior
Senior Engineer Internal Systems Agile Web Projects Systems Optimization

Certified Pharmacy Technician

CenterWell Pharmacy

Dec 2025 โ€“ Apr 2026

Supported high-volume pharmacy operations within enterprise platforms while maintaining strict data accuracy, compliance, and documentation integrity. Bridged pharmacy operations and IT support โ€” documenting system defects, reproducing bugs, and escalating issues with detailed technical context.

Bug Documentation Enterprise Systems Compliance Data Accuracy

Healthcare Operations and Technology

Centene, OptumRx, Aetna

2018 โ€“ 2025

7+ years inside compliance-driven enterprise healthcare platforms. Roles involved diagnosing and documenting system defects, reproducing application errors, and collaborating cross-functionally on technical escalations. These experiences overlap directly with QA practices and gave me hands-on exposure to how large-scale systems behave under real-world conditions.

QA Adjacent Cross-functional Enterprise Systems Root Cause Analysis
Supporting Project Set

Operations + Security Projects

A focused project set showing alert triage, infrastructure review, incident coordination, documentation, and response workflows across realistic mock operations scenarios.

SOC Triage alert dashboard screenshot
Alert Triage

SOC Triage

Mock SOC alert queue for reviewing suspicious activity, prioritizing severity, mapping tactics, documenting analyst notes, and moving alerts through investigation.

SOC Triage Threat Analysis Log Review
InfraShield infrastructure security dashboard screenshot
Infrastructure Review

InfraShield

Infrastructure security console for reviewing asset exposure, patch gaps, MFA coverage, encryption, backup health, endpoint posture, and remediation priorities.

Risk Scoring Patch Management Security Baselines
Incident Command incident response dashboard screenshot
Incident Coordination

Incident Command

Incident response command center for coordinating phases, affected systems, response actions, evidence, stakeholder communications, recovery, and after-action reporting.

Incident Response Evidence Tracking Recovery Planning

Projects

Supporting Skill

QA Testing Lab

A compact testing portfolio showing manual QA, API testing, mobile coverage, accessibility review, defect documentation, and lightweight automation across realistic app flows.

Manual Testing

Happy paths, negative paths, edge cases, regression checks, and reusable test case sets.

Bug Reports

Clear reproduction steps, severity, priority, environment details, and triage notes.

Product Support Triage

Customer impact, workarounds, suspected owner, escalation notes, and acceptance criteria.

API Automation

Node.js smoke checks, CRUD coverage, API test plans, and results documentation.

Mobile & Accessibility

Device matrix notes, exploratory testing, WCAG checks, and usability analysis.

Manual QA API Testing Automation Accessibility Defect Triage
HelpDeskFlow IT support workspace screenshot

HelpDeskFlow

IT help desk and application support workspace with ticket filtering, SLA risk tracking, troubleshooting timelines, escalation notes, suggested resolutions, and knowledge base cards.

Help Desk Technical Support ITSM JavaScript
OpsSignal AI operations console screenshot

OpsSignal AI

Mock operations intelligence console with event queues, risk scoring, root-cause summaries, incident timelines, domain health, and automation playbooks.

Mock AI Operations Root Cause Analysis JavaScript
Data Pipeline Python ETL dashboard screenshot

Data Pipeline

Python ETL workflow that ingests messy order data, validates records, standardizes fields, rejects bad rows, and publishes clean CSV/JSON reports through an interactive GitHub Pages demo.

Python ETL Data Validation GitHub Pages
CleanSight data quality dashboard screenshot

CleanSight

Python data quality inspector for messy CSV files. Finds missing values, duplicates, invalid formats, inconsistent categories, and outliers, then generates cleaned exports and reports.

Python Data Quality CSV Analysis Reporting
BudgetWise personal finance dashboard screenshot

BudgetWise

Personal finance dashboard with five app views: overview, transactions, budgets, savings pots, and recurring bills. Includes local persistence, filters, budget progress, charting, and tests.

JavaScript Finance Data UI Testing
CaseTrack CRM dashboard screenshot

CaseTrack

CRM-style customer case workflow app with status lanes, case detail drawer, owner workload, SLA timing, activity history, search filters, local storage, and tests.

JavaScript CRM Workflow Mock API
CloudOps Monitor dashboard screenshot

CloudOps Monitor

Static cloud operations dashboard with service health, incident response, deployments, alert thresholds, environment switching, API-style mock responses, and tested service logic.

JavaScript Cloud Ops Backend Logic Testing
AccessFlow dashboard screenshot

AccessFlow

Mock enterprise access request app for HR/IT workflows. Includes role-based views, approvals, audit logging, request filters, metrics, CSV export, and local demo data.

JavaScript Workflow Enterprise LocalStorage
ShopNova screenshot

ShopNova

Full-stack e-commerce platform built with React 18, TypeScript, and Vite. Features a 3-step checkout flow, cart with persistence, product search, auth, and order history. Extended with a React Native mobile app for iOS and Android.

React 18 TypeScript React Native Vite
WordTap game screenshot

WordTap

Daily 5-letter word game built with vanilla JavaScript. Features custom tile evaluation, repeated-letter scoring, local stats, share text, and mobile-friendly controls.

JavaScript Game Logic Testing GitHub Pages
StreamShelf media tracker screenshot

StreamShelf

Personal media tracker with watchlist states, mood-based recommendations, search and filters, continue-watching progress, detail drawers, local storage, and tested service logic.

JavaScript Product UI LocalStorage Testing
BlossomAI screenshot

BlossomAI

Conversational AI companion built with JavaScript and the OpenAI API. Offers four personality modes (Soft, Sassy, Pro, Wise) with topic-based prompts for career, relationships, habits, and more. GitHub Pages version runs as an interface demo; the full chat API is designed for Vercel.

JavaScript Node.js OpenAI API REST APIs
Luminary app screenshot

Luminary

AI-powered study app with smart flashcards, spaced repetition, AI-powered notes, and an AI tutor chat. Built with a full-stack JavaScript architecture and deployed on GitHub Pages.

Full-Stack AI JavaScript Node.js
BB Portfolio screenshot

BB Portfolio

Designed and built from scratch using vanilla HTML, CSS, and JavaScript โ€” no frameworks. Features dark mode, scroll-triggered animations, project filtering, a fully responsive layout, and SEO optimization. Deployed on GitHub Pages.

HTML CSS JavaScript GitHub Pages

Education & Certifications

B.S. Software Engineering

Western Governors University

2026
UMA

A.S. Health Sciences

Ultimate Medical Academy

Pharmacy Technician Track

2017

Certifications

AWS

AWS Certified Cloud Practitioner

Earned
N+

CompTIA Network+

Earned
ITIL

ITIL Foundation

IT Service Management

Earned
G

Google IT Support Professional

Earned
GC

Google Cybersecurity Professional Certificate

Earned

Resume

Targeted resumes

Choose the version that fits the conversation.

My portfolio stays software-developer-forward, with a second customer success version for product adoption, onboarding, and health-tech conversations. The software resume is the best fit for junior developer, PeopleSoft, QA-minded engineering, automation, and full-stack roles.

Software-focused roles

Software Developer Resume

Full-stack projects, JavaScript, React, Python, APIs, QA, cloud, technical documentation, and enterprise systems.

Software Engineering B.S. JavaScript + React Python + Automation AWS Certified
Customer-facing roles

Customer Success Resume

Health-tech, pharmacy workflows, onboarding, product adoption, customer communication, account support, and documentation.

Customer Success Product Support Healthcare Tech Documentation
Software Developer Resume Preview
Preview of Brianna Brockington's software developer resume
Customer Success Resume Preview
Preview of Brianna Brockington's customer success resume

Let's Connect

Building at the intersection of healthcare technology, customer success, product support, software engineering, data workflows, QA, and technical documentation. Open to selective conversations across software engineering and customer success. Based in Jacksonville, FL.